Agility, speed and sustaining enhanced customer experience are the mantras of the world in which we live today; organizations can choose to respond or inevitably find themselves fighting to stay afloat. The bottom line is that digital transformation is board level and IT organizations now need to figure out how best to support the business. As a result more and more organizations are embracing DevOps. In this podcast, IDC's European Research Director for Application Services and DevOps, Jennifer Thomson talks about what DevOps is, why it's important, and how European businesses are using it.
Thanks to upcoming regulations and new technologies, European banks are bracing for a wave of new, digitally enabled players which will compete to deliver customer experience and drive a wedge between the banks and their customers. Drawing on findings from IDC’s recent European consumer preference survey, this podcast looks at what banks can do to protect their customer relationships and ultimately, their business models.
Marketing is a state of flux. Marketing automation enabled Marketing to capture, track and target sales leads. But now the game has changed again. Customer experience (CX) is the new kid in town. And CX requires a softer, more emotionally intelligence approach to marketing, working with Sales and Service Departments to build trust, loyalty, and customer advocacy.
But what does this mean the CMO, Marketing's systems and applications, and recruitment? And where does AI fit in? In this podcast, Gerry Brown, Research Director for Customer Experience, sits down with Miles Dawson to reveals the answers using IDC's latest European research data insights and discusses the key trends and best practices.
Manufacturing, more than any other industry, is facing a talent challenge today, driven by factors such as baby boomers retiring, unemployment, a tarnished reputation, and new digital technologies demanding a whole new set of skills. So what should Manufacturing executives do to help attract, retain and develop the right talent, and how can IT vendors help? In this podcast, Maggie Slowik, Senior Research Analyst at IDC Manufacturing Insights, gives her view and recommendations on this popular topic.
Artificial Intelligence is one of the hottest topics in IT today. It provides an essential underpinning for consumer devices like Amazon Alexa and innovations like driverless cars. In fact, AI will have a profound effect on most forms of enterprise IT in the coming years, and IDC expects its use to grow dramatically. In this podcast, IDC's European Research Director for Enterprise Software, Philip Carnelley talks about AI's potential, why it's suddenly taken off, and how European businesses are benefitting from AI today.
Nordic organizations are no longer just talking about digital transformation but truly embracing it. In the last few years a lot of organizations have started levering new digital technologies – mostly for optimizing internal business processes, but increasingly also for changing the business models. This represents a huge opportunity for IT vendors, but only if they truly understand the customer needs and are innovative in finding partners building ecosystems.
Please join Anders Elbak and Miles Dawson for this podcast explaining digital transformation and how it plays out in the Nordic countries.
Large companies like TUI Group or ING are actively exploring Blockchain as we speak. And yet - as the noise levels skyrocket, IT vendors and buyers in the European space are scratching their head – is this a relevant technology for you? What type of use cases do we see in the region? Are there pitfalls among early adopters?
Please join Miles Dawson and Giorgio Nebuloni for this Podcast presenting an initial, informal discussion on the topic.
In 2017, Big Data analytics is reaching a tipping point, going from an experimental or focused technology for specific use cases to generally deployable platform. Alongside that are important economic and regulatory changes that affect businesses in different ways. So what should Chief Data Officers be prioritizing in 2017? In this podcast, IDC's European Research Director for Enterprise Software, Philip Carnelley, gives his view.
The emergence of the 3rd platform, along with the drive of Digital Transformation, has created a number of complex issues for the channel in recent years. Business models are transforming, as traditional players are re-sculpting their approach to suit the new challenges that end users and vendors are facing across EMEA. Join Margaret Adam, Program director for Channels & Alliances at IDC, where she talks about the changing partner landscape, and the implications that are being felt across Europe.
There has been a vast amount of change in the security industry, but to cut out the noise, IDC boil this down to 3 macro-drivers: the dynamic threat landscape, digital transformation, and regulatory upheaval. Just one of these macro drivers would be sufficient to put any security operation under considerable pressure – but facing all three at the same time means that businesses need to fundamentally change how they manage their security initiatives. At IDC, we think that the challenge for modern companies is to deliver security at the speed of business - to keep the company secure, while supporting its internal digital transformation initiatives, in a compliant manner.